This article outlines the basic trading regulations of the Bitliv OTC platform, covering merchants' responsibilities, trading principles, and the criteria for selecting quality merchants, aiming to promote a fair and secure trading environment while protecting the legal rights of users and merchants.
Chapter I. General provisions
Article 1. Purpose and Basis
In order to create a fair, safe and reliable trading environment for the majority of users, improve the enthusiasm of high-quality merchants, maintain the normal operating order of Bitliv OTC platform (hereinafter referred to as the “Platform”), and safeguard the legitimate rights and interests of the users and merchants, the Platform, in accordance with the “User Agreement”, “Merchant Service Agreement” and other relevant rules and regulations of the Platform, formulates the basic transaction specifications of merchants and implements a management system to regulate and restrain the trading behavior of merchants to ensure the provision of quality service experience for the users. Management system, clear rewards, penalties, to regulate and restrain the transaction behavior of merchants to ensure that the user to provide quality service experience.
Article 2. Scope of Application
This system applies to users (hereinafter collectively referred to as “Merchants”) who apply for general merchants, certified merchants, and those who take the initiative to apply for lifting the qualification of Merchants but fail to pass the audit and ensure that their assets are still locked in their accounts on the Platform through the Platform. Users shall comply with and be bound by the Program once they have registered and applied to become a Merchant on the Platform and until they have been successfully disqualified as a Merchant. If you do not agree to be bound by this system, please explicitly inform the Platform to cancel your merchant status.
Article 3. Effectiveness
This system has special provisions, in accordance with this system, the implementation of this system, this system has not been stipulated, based on the platform of other relevant rules.
Chapter II transaction norms
Article 4. transaction to comply with the basic principles
Merchants should strictly abide by the basic principles of good faith and fair trade such as making payments on time, quick release, no malicious card orders, no malicious shooting orders, no arbitrary cancel orders. High-quality merchants should have the qualities of quick payment, quick release, low complaint rate, low cancellation rate, good service attitude, strong service consciousness and so on.
Article 5. Basic conditions for transactions
1. Responsible for their own orders, confirm the order price and quantity; when leaving or going offline, the first thing to do is to shelve the order.
2. Familiarize yourself with the transfer regulations of each bank, and complete the transfer efficiently within the effective time of the order.
3. Receive the buyer's payment, check the amount and real name information in time, and release the order quickly.
4. When the counterparty fails to release the order in time, we can submit a complaint order. Prohibit malicious appeals due to disputes with the counterparty.
5. Merchants should have a good sense of service and service attitude, timely response, polite language.
6. Merchants should respect the platform's customer service personnel.
Chapter III Quality Merchants
Monthly selection of high-quality merchants, the month ranked in the top five merchants, the platform will be issued every other month rewards.
Article 6. Ranking Rules
The platform will be ranked according to the following dimensions of statistical points, and in the merchant channel for publicity:
Statistical method.
- Transaction amount: 100 points for monthly turnover of 20000 USDT.
- Transaction volume: 100 transactions per month for 100 points
- Complaint rate: 100 points for less than 3 complaints per month, 0 points for more than that.
- Cancellation rate: 100 points if the monthly cancellation rate is less than 5%, and 0 points if the rate exceeds 5%.
- Release time: monthly average release time of 5 minutes or less for 100 points, more than 0 points for the item
For example: Merchant A has a monthly transaction of 10,000 USDT, 80 transactions, 4 complaint per month, a monthly cancel rate of 4%, and a monthly average release time of 3 minutes.
Merchant A's overall score is.
10000 / 20000 * 100 * 30% + 80 / 100 * 100 * 15% + 0 + 100 * 15% + 100 * 15%
= 15 + 12 + 0 + 15 + 15
= 57
The above statistical methods will be adjusted in conjunction with the actual situation.
Article 7. Reward Rules
Chapter IV End-elimination
Article 8 The platform will take back the qualification of the merchant if the merchant is in the bottom first place for three consecutive months and the monthly rating is lower than 50 points.
Chapter V By-laws
Article 9. This system shall take effect from the date of issuance by the Platform.
Article 10. This platform reserves the right to modify this system at any time without your consent, and you agree to be bound by the modified system.
Article 11. The final interpretation of this system belongs to the Platform.
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