Merchant Service Agreement – BitLiv

This article outlines the merchant service agreement of the Bitliv platform, covering merchants' rights and responsibilities, service content, and the qualification application process, aiming to promote a safe and reliable trading environment while protecting the legal rights of users and merchants.

Welcome to use the merchant services provided by Bitliv platform.

This Merchant Service Agreement (hereinafter referred to as "this Agreement") is signed by Bitliv (hereinafter referred to as "this Platform" or "we") and the Platform Merchant (hereinafter referred to as "you").

When you apply for or use the advertising publishing rights through the platform website, API (if any) or mobile application and other related interfaces, it means that you have fully read, understood and voluntarily accepted this Agreement and various related rules and announcements in its related service pages, including any modification, revision or change we make to this Agreement at any time and any new rules and regulations that may be released from time to time in the future (collectively referred to as "this Agreement"). If you do not agree to this Agreement and the modified rules, please immediately stop using the merchant services of this platform and actively apply to this platform to remove the merchant qualification.

Important Notice :

In addition to complying with the provisions of this Agreement, Merchants are still subject to the various rules and announcements of this Platform that are updated from time to time. If you disagree with this, please immediately stop applying for merchant services. If you have already started using merchant services, please immediately stop using them and actively apply to this Platform to cancel your merchant qualifications.
This Agreement will be formally implemented from the date of publication and will be modified or improved from time to time. The modified or improved new rules will take effect on you from the date of publication. If part of the content of this Agreement is inconsistent with the content of the rules updated later by this platform, the specific rules newly released at that time shall prevail.
As an independent trading party from this platform, although merchants enjoy the right to publish advertisements after being reviewed and certified by this platform and paying a deposit, it does not mean that the merchants are 100% trustworthy, nor does it mean that there is any guarantee relationship between this platform and the merchants. We do not make any brand or credit endorsement for any violation of the rules and regulations of this platform by the merchants, nor do we bear legal responsibility for any adverse consequences caused by the merchants themselves.
Merchants shall ensure that the use of the services under this Agreement is entirely for legitimate purposes. Merchants are strictly prohibited from using this platform and the convenience of the rights they enjoy to engage in any illegal trading behavior or improper activities such as money laundering, smuggling, commercial bribery, malicious market manipulation or interference with the trading system. If the platform verifies that the merchant has violated the above provisions, we have the right to take a number of punitive measures against the merchant, including but not limited to account restrictions, freezing, revoking merchant qualifications, deducting deposits, and referring to judicial authorities, and we will not bear any responsibility for any losses caused to you or related third parties.

1. Scope of application

The services of this Agreement apply to the following three categories of users, collectively referred to as "Merchants".

(1) Ordinary merchants and certified merchants who apply for certification through this platform are users who have officially obtained "advertising publishing qualifications".

(2) Users whose application materials have not yet been reviewed but have submitted a certain deposit to the platform.

(III) Users who have proactively applied for the cancellation of merchant qualifications but have not passed the review and whose deposit is still retained in their account on the Platform.

2. Service Content

After you apply and pass the review of this platform, obtain the qualification to publish advertisements, and officially become a merchant of this platform, you will enjoy the following services provided by this platform in addition to the scope of ordinary user rights of this platform:

1. Advertising services

In order to facilitate merchants to conduct transactions more conveniently and flexibly, you will enjoy corresponding advertising publishing permissions after becoming a merchant.

Important reminder: After you obtain the merchant publishing authority, you are obliged to report all your payment methods to this platform. If your above-mentioned payment bank card account is frozen later, you or your relevant authorized person should fill out the "Frozen Account Information Registration" in time so that this platform can take relevant response measures.

2. One-to-one service

In order to improve transaction efficiency and effectively resolve possible order complaints, we provide one-on-one exclusive services to merchants.

(III) Exclusive identification

In order to enhance transaction trust and distinguish users from ordinary users, we will display a corresponding exclusive and prominent logo on the interface nickname of users who become merchants.

(IV) Others

Based on the changes in operating policies, this platform may launch other new products and services for merchants at any time, and may also adjust and upgrade existing products and services at any time. For specific service content updates, please refer to the announcement on the service page of this platform and the display of the product interface.

3. Merchant Qualification

In order to improve the security of transactions and the credibility of merchant identities, this platform provides you with authentication services for merchant qualification applications.

1. Certification materials

Name, phone number, WeChat (or Telegram), nickname, emergency contact name, emergency contact phone number, and relationship with the emergency contact.
Asset deposit (certified merchants need to pay a certain amount of deposit, the specific amount of the deposit will be reflected in the user's asset management.)
Original photo of the personal information page of the household registration booklet.
Proof of permanent address: real estate certificate/rental contract/water, electricity, gas and coal bill list (the real estate certificate must show the name of the landlord, the property address and the seal of the issuing unit. The rental contract must show the name of the tenant, the rental address, the seal of the owner and the ID numbers of both parties. The water and electricity bill list must be dated recently and the payment address must be visible).

2. Application Process

Complete information ➡ Pay deposit ➡ Wait for review ➡ Review feedback (within 3 working days)

(III) Merchants cancel their qualifications on their own

If the merchant needs to remove the certification for its own reasons, it must submit an application to remove the merchant qualification to this platform. After receiving the written application for removal, if this platform confirms that the merchant is not involved in any pending disputes or has no bad records, etc., this platform will complete the removal of certification within 7 working days, and transfer the funds in the deposit account to the operable account of the merchant to be removed from the certification after 30 natural days.

(IV) Information Description

The authentication service is an identity recognition service provided by this platform. Once you have completed the authentication on this platform, the corresponding identity information and authentication results will not be modified or cancelled for any reason. If your identity information changes after completing the authentication, you should provide this platform with the certificate issued by the relevant authority within 2 (two) days, and this platform will assist you in changing the corresponding authentication information of your account. Otherwise, you will be solely responsible for all the consequences caused by this.
This platform has the right to unilaterally modify or change the content of this agreement at any time, and announce the modified agreement text through this platform, and this platform does not need to notify you separately. After any modification or change to this agreement, if you continue to use the services provided by this platform, it means that you have read, understood and agreed to accept the modified agreement content. If you do not agree to the modified agreement content, you should immediately stop using the services of this platform.
The certification information you submit to the platform when applying is irrevocably authorized to be retained by the platform. The platform promises not to publish, edit or disclose your certification information except for statutory or agreed reasons, and not to use the non-public content stored on the platform for commercial purposes, except for the following circumstances where you authorize the platform to disclose relevant information:

(1) This platform is provided to national judicial and administrative authorities.

(2) This platform is provided to our affiliated companies.

(3) When a third party and this platform jointly provide services to users, the third party will provide you with relevant information (excluding your bank account information) required to provide the services.

(4) Based on the need to resolve civil disputes between you and a third party, this platform has the right to provide your identity information to the third party. For other privacy protection, please refer to the privacy policy terms published by this platform.

4. Margin

1. Introduction to Margin

In order to ensure the safety and smoothness of merchants' transactions on this platform, after merchants pass the real-name authentication and anti-money laundering review of this platform, this platform will require merchants to deposit and lock a certain amount of margin in their exclusive account on this platform as a transaction guarantee. The specific margin amount and asset type requirements will vary according to the specific circumstances of the merchant and the advertising rights on this platform, and shall be subject to the personal information certified by the merchant on this platform.

(II) Circumstances in which the security deposit is deducted

If a merchant on this platform encounters the following circumstances, this platform has the right to deduct the merchant's security deposit and other disposals. The security deposit will be withheld for ≥ 1 month. If it is determined that the merchant has caused losses to this platform and users, the security deposit will be deducted in proportion. In serious cases, the merchant's security deposit will be directly frozen and the merchant's qualification will be permanently cancelled. The platform will not accept appeals.

(1) A dispute arises between a merchant and the platform during a transaction, and the merchant is judged by the platform to be at fault and should bear responsibility and perform corresponding obligations, but the merchant fails to cooperate after being contacted and notified, causing damage to other users.

(2) Merchants use this platform to engage in any illegal or unethical behavior such as fraud, money laundering, illegal disguised foreign exchange evasion and arbitrage, malicious manipulation of transaction prices, malicious disruption of transaction order, etc.

(3) Merchants use the Bitliv brand to conduct false advertising or malicious misleading associations without authorization, thereby damaging the brand reputation of this platform.

(4) Merchants rent multiple cards from others without authorization, use bank cards in the name of others to make payments, or engage in other illegal purposes such as money laundering, thereby causing damage to related users or third parties.

(5) The merchant has an abnormal order that is pending for complaint, but the merchant cannot be contacted due to other objective reasons (such as being detained by the police, etc.).

(6) The Merchant otherwise violates this Agreement or any legal document or transaction rules on this Platform.

(7) After the payment method is frozen, the platform is not reported in a timely manner in accordance with regulations.

(8) When merchants conduct transactions across this platform without authorization, they retain or set other payment accounts on this platform as the same payment accounts on this platform, and fail to effectively isolate risky funds, resulting in the freezing of other user accounts on this platform.

(9) Merchants are suspected of directing users to conduct transactions on other platforms.

(10) Merchants are suspected of inducing users to falsely register in order to defraud the platform of new user promotion rewards.

(11) Merchants are suspected of persuading users of this platform’s partners to switch to other platforms for transactions.

(12) Other circumstances where the Platform reasonably determines that the deposit needs to be deducted.

After the Platform makes a full or partial deduction of the Merchant’s margin assets in accordance with the provisions of this Agreement, the Merchant shall fully replenish the margin assets within the deducted amount.

The specific amount of margin deduction will be determined based on the severity of the actual impact after the risk control assessment of this platform:

(1) In general, the deduction amount is limited to compensating the actual losses of the affected users. However, if the loss has exceeded the coverage of the deposit, we have the right to deduct all the existing deposits and require you to add a certain amount of deposit. The additional amount is subject to the final confirmation of this platform.

(2) If the Platform verifies that any of the following special circumstances exist, we will have the right to directly deduct your full deposit:

① The platform has reasonable evidence to prove that the merchant is directly involved in or assists in money laundering or other illegal and improper behavior.

② When this platform, which does not have sound basic risk control capabilities such as real-name authentication and anti-money laundering, conducts cross-platform transactions, it is verified to be related to relevant money laundering incidents.

③Privately forming groups or participating in community transactions without retaining basic information such as real-name authentication of the counterparty, resulting in the influx of related illegal assets into this platform.

④ The merchant’s payment resulted in the freezing of bank cards of 3 or more users, and the user refused to cooperate with the handling.

⑤ Merchants who use bank cards for payment and collection, if their bank cards are frozen multiple times, but they fail to report to this platform as required. Or if their bank cards are frozen but they fail to report, thus causing serious losses or adverse consequences to other users of this platform.

V. Penalty Rules for Merchant Withdrawal

If the following circumstances occur, this platform has the right to unilaterally terminate the merchant's qualifications.

Illegal handling of payment receipts

Merchants guide users to conduct offline transactions.
The merchant provides an invalid payment account number and fails to cooperate with customer service to provide a payment account number for one time.
When a merchant has both purchase and sale orders for advertisements, and the purchase price of advertisements is higher than the sale price, or other reasons cause abnormal prices, thereby disrupting the order of this platform.
Merchants privately charge users extra fees or collect red envelopes and handling fees in disguised forms under various names.
The merchant uses an account that is inconsistent with the real-name account on this platform for payment, and is complained by users more than three times (including three times), causing adverse effects.
Any merchant using a corporate or institutional account to collect or pay money is considered as non-real-name collection or payment.

Handling of non-compliance with assessment indicators

The transaction volume within 30 days is 50% lower than the merchant average.
The order completion rate within 30 days is less than 90%.
The average daily release time within 30 days is higher than 10 minutes.
The number of malicious cancellations exceeds 10 within 30 days.

Triggering risk control exception processing

If you rent or sell other people's cards for transactions and are suspected of money laundering by this platform, your merchant qualification will be directly revoked. If there is conclusive evidence that you are directly involved in money laundering, we will directly and proactively report it to the relevant judicial authorities.
The platform determines that the merchant uses a small account or instructs others to register a small account, and deliberately blocks orders (or deliberately delays payments).
The platform has determined that the merchant's pending orders have been reported by users as abnormal behavior for 3 times (for example, only PayPal and other payment methods that are not the country of the user are enabled, resulting in the user being unable to trade with the merchant).
The merchant is verified by the risk control department of this platform to directly withdraw cash to a third party platform/individual suspected of money laundering, and is unable to provide reasonable proof.
There is evidence confirming that the counterparty's payment account has been frozen twice due to the merchant's payment and the counterparty refuses to cooperate in the processing.
Merchants use programs and other means to place orders and engage in malicious price-lowering behavior.
Maliciously exploiting loopholes in the rules of this platform to make profits or using other accounts to deliberately steal the benefits of activities on this platform, or engaging in other acts that are detrimental to the interests of this platform and obtain improper gains.
When a merchant trades on this platform without basic real-name authentication and anti-money laundering risk control capabilities or in a high-risk OTC community, and its associated account or trumpet is verified by this platform to be suspected of money laundering, this platform has the right to directly revoke the merchant's qualifications. If this causes other user accounts that trade with the merchant to be frozen, in addition to revoking the merchant's qualifications and deducting the deposit, you should also assist and cooperate with other users to unfreeze their accounts.
For merchants who conduct OTC transactions across this platform without authorization, in order to prevent you from introducing illegal funds from off-site sources into this platform, please do a good job of risk prevention and control identification measures such as real-name authentication of the counterparty and anti-money laundering. At the same time, do a good job of effective fund isolation, and do not use or set up the same payment and collection accounts as on the Bitliv platform in transactions across other platforms. If the merchant fails to do the above payment and collection account isolation in cross-platform transactions, which causes the freezing of users on this platform, we will have the right to choose to directly revoke your merchant qualification.
After verification by this platform, the merchant’s payment account was frozen multiple times but the merchant failed to report to this platform as required or failed to assist this platform in handling the matter.

Customer service intervenes in the appeal order

Receive more than 3 complaints from users of this platform within 30 days.
When there is an order dispute, if the merchant refuses to cooperate with customer service to process the order/deliberately delays, the merchant qualification will be cancelled in serious cases. If it causes asset loss to the user, the platform has the right to deduct the corresponding deposit to compensate the user.
After a merchant triggers the risk control of this platform, if the information provided by the merchant is verified to be false certification materials to this platform (including but not limited to forged or altered proof of payment and receipt, chat and transaction records, judicial freezing documents, case filing materials and other certification documents), once discovered, the merchant’s identity will be directly revoked, and the customer service department has the right to freeze some functions of the account depending on the circumstances.

Other irregular behaviors

The merchant leaks the user's name, contact information, address and other related information.
Merchants post advertisements in the group and spread negative information that affects this platform.
Merchants abuse, threaten or engage in any other unfriendly behavior towards users of this platform.
The merchant does not respect other users/staff of this platform, and has verbal conflicts with them (ridicule, insults, etc.) or other uncivilized behaviors.
Merchants induce users to make illegal transactions during the transaction process and use this to blackmail them.
There is any false information in the application materials submitted by the merchant.
Any dishonest behavior such as fraud occurs during the transaction, or any negative public opinion that maliciously smears the reputation of this platform occurs.
Other situations that the platform reasonably determines require liquidation.

6. Transaction Specifications

1. Basic principles

Merchants on this platform should strictly abide by the basic principles of honest transactions, on-time payments, quick release of coins, no malicious card orders, no malicious order placement, no arbitrary cancellation of orders, good service attitude, strong service awareness, respect for users and staff of this platform, and fulfillment of honest and fair transactions.

(II) Trading Principles

Payment and collection regulations

(1) Merchant payment account requirements: use an account that is consistent with the real-name authentication of this platform to transfer funds to users.

(2) Merchant payment account requirements: Merchants can use accounts authenticated by this platform to receive payments from users.

(3) When the merchant makes payment, if the user uses an account that is not authenticated by real name to receive payment, the order can be canceled.

(4) When the merchant collects payment, if the user uses an account that is not authenticated by real name, the merchant can ask the other party to cancel the order. If the merchant has already received the payment from the user, the merchant can return the payment to the merchant and ask the other party to cancel the order.

2. Fund security regulations

(1) Merchants shall not participate in any form of transactions involving illegal funds.

(2) When a user complains that his bank card or other types of financial accounts have been frozen due to the payment received from the merchant, he needs to actively cooperate with the staff of this platform and provide reasonable evidence.

(3) If a merchant account is frozen, the merchant should promptly contact the online customer service, provide feedback on the frozen account information, and provide reasonable evidence to show that it is related to the users of this platform.

(4) If illegal digital assets or illegal funds brought by merchants flow into this platform, resulting in asset losses or legal risks for this platform and users, this platform has the right to cancel the merchant's qualifications and freeze the deposit indefinitely. If the nature of the case is serious, the judicial authorities require assistance in freezing the platform's account and related assets, and this platform will cooperate in the execution.

Operation Specifications

(1) After becoming a merchant, the merchant should first participate in the advertising party’s onboarding training.

(2) This platform does not encourage merchants to leave WeChat ID or other contact information in the remarks. If merchants conduct direct transactions with users outside of this platform, this platform will not bear any responsibility for any losses incurred.

(3) If the merchant has completed the payment and the user has not been released within 15 minutes, click Complain and contact the online customer service for assistance.

(4) Merchants are prohibited from making small transfers to users’ bank cards or other financial accounts for testing without the user’s consent. If such transfers occur twice, the merchant will be disqualified as an advertiser.

VII. Exemption from liability

As a merchant, in addition to complying with the liability limitations and exemptions stipulated in the User Agreement, Legal Statement and Risk Notice of this platform, you should also carefully read and comply with the following liability exemptions or restrictions:

(I) Due to the complex OTC fund network and the particularity of digital asset transactions, you need to pay special attention to anti-money laundering risks. To ensure the safety of your own transactions and assets, you must strictly follow the process and rules to conduct transactions, and verify the identity of the transaction party in accordance with the requirements of real-name authentication and anti-money laundering. Otherwise, you may face risks such as asset freezing due to the suspected crime of the transaction counterparty, and this platform does not bear any responsibility for the losses caused thereby.

(II) This platform only provides information matching services for digital asset transactions. The buying and selling of digital assets are all independent and spontaneous transactions of users. This platform does not participate in the entire transaction process. If you incur any losses during the transaction, you shall bear them by yourself.

(III) If you violate the transaction rules and agreements of this platform and cause losses to a third party, you shall bear the responsibility to the third party and this platform shall not bear any legal and/or compensation liability. This platform does not endorse any brand or credit of the merchant, nor does it bear any legal liability for any adverse consequences caused by the merchant itself.

(IV) To prevent criminals from using this platform to engage in money laundering, disguised evasion of foreign exchange and other illegal activities, merchants and users should avoid introducing illegal assets from off-site sources into this platform (especially, merchants should do a good job of risk identification and control of counterparties and effective isolation of fund accounts when withdrawing money across platforms without authorization). Otherwise, if the platform verifies that the user is suspected of using this platform to conduct various forms of illegal or unethical activities (such as deliberately renting or buying out multiple cards of others for money laundering transactions, unauthorized illegal and prohibited transactions of US dollars in bulk areas, etc.), we have the right to take a number of punitive measures against you, including but not limited to account restrictions, freezing, revoking merchant qualifications, deducting deposits, and transferring to judicial authorities, and will not bear any responsibility for any losses caused to you or related third parties.

(V) This platform does not encourage you to rent or buy and sell multiple cards in other people's names without authorization.

If the real-name owner of the card suffers losses due to your renting or selling other people's cards for money laundering, we will not be responsible for the resulting losses. If verified, we have the right to directly transfer you to the judicial authorities and will not bear any responsibility for the adverse consequences caused to you.
If you have previously used a rented or sold card to conduct transactions with a user, and the card is now frozen by the police, but the user still assumes that the card is still valid when trading with you, and the funds are frozen and damaged after the money is directly deposited into the card, you should actively cooperate with them to assist in unfreezing. If you refuse to fulfill the relevant cooperation obligations, this platform has the right to deduct your deposit as compensation to the damaged user according to the circumstances, and will not bear any compensation liability for the losses caused to you.

(VI) In order to implement identity information review, this platform may contain links to third-party websites (such as online banking websites) (hereinafter referred to as "linked websites"). "Linked websites" are not controlled by this platform. We do not make any guarantees or promises about any information, products and services of any third-party websites linked to this platform, as well as any other forms of content that does not belong to us. If you use any services, information and products provided by third-party websites, it is your personal decision, so you should bear all responsibilities arising therefrom.

8. Others

(I) This Agreement shall be effective for you from the date of publication and shall terminate on the date when your merchant qualification is terminated and both parties to this Agreement have fulfilled their corresponding obligations under this Agreement.

(II) If you have any questions about this Agreement, or have any complaints or comments about the handling methods in this Agreement, please contact us through the following channels: Please contact support@Bitliv.com.

(III) The final right of interpretation of this Agreement belongs to this Platform.