Merchants’ Notes

1. Fraud 

Common types of scams 

• Bank card fraud 
• Photoshop bank transfer screenshots:  Without performing any transfer operations, send the Photoshopped transfer screenshots to the merchant and ask the merchant to release the coins.  
• Forged bank transfer SMS:  Use your own mobile phone number to forge a bank SMS and send it to the merchant’s mobile phone (please be sure to pay attention to whether the incoming number is the bank’s number)   . 
• Alipay fraud 
• Change your nickname to "Transfer xxx yuan to you"  and initiate a payment to the merchant for the same amount as the order amount;  
• Initiate payment:  directly initiate payment of the same amount as the order amount;  
• Alipay transfer screenshot photoshop:  Without performing the transfer operation, the photoshopped transfer screenshot is sent to the merchant, asking the merchant to release the currency;  
• WeChat fraud 
• Change your profile picture and nickname to match the merchant's:   Use another WeChat account to transfer money to the modified WeChat account, and then send a screenshot of the transfer to the merchant to request the release of coins;  
• WeChat transfer screenshot photoshop:  Without performing the transfer operation, the photoshopped transfer screenshot is sent to the merchant, asking the merchant to release the currency;  
• WeChat sets delayed payment:  WeChat has a delayed payment function. If you encounter this kind of transfer, please file a complaint with the merchant in time. You can release the currency only after the money has been received. If the money has not been received, remember not to release the currency to the other party   .  

How to prevent scams 

1. Enter the payment software (mobile banking app, Alipay, WeChat, etc.) to confirm the transaction;  
2. Confirm  whether the transfer amount and payer information are consistent with the order;  
3. After receiving the payment, transfer the money to a safe bank card to ensure that the money is actually received.   

After the above three items are confirmed, common fraud methods can basically be prevented. Remember to confirm the transaction and account fund changes (balance) on the payment software. Do not simply confirm the transfer screenshot or SMS information.   

How to deal with fraud   

1. Please file a complaint against the order immediately and do not release the coins. The platform customer service will intervene;  
2. Try to contact the other party, cancel the order or continue payment;  
3. If you do not release the coins, please file a complaint immediately and contact customer service to inform them   that you have been defrauded. The platform will immediately conduct risk control on the other party's account to prevent the other party from withdrawing coins or cashing out. 

There are many orders, but you must also check your account carefully and don’t give criminals any opportunity to take advantage of you!   

2. Card freezing 

Why is the card frozen?  

In the context of strict investigations into  telecommunications fraud, online gambling, and pyramid schemes, the related multi-level accounts will be collectively frozen. The police will even analyze the data on the chain, so that more people are involved in the flow of funds and have their cards frozen.   

How to avoid having your card frozen   

1. Do not include sensitive words such as digital currency or Bitcoin when transferring money;  
2. We do not accept transfers from accounts other than your own. If you receive transfers from accounts other than your own, please be sure to return them by the original route;  
3. Use specific cards for specific purposes and keep funds separate. Do not use one card to complete payment and collection. You need to separate the receiving card and the payment card. You can use multiple cards of your own for payment and collection. The risk of receiving cards being frozen is the greatest, so after receiving the funds, you also need to filter them and then transfer them to a safer bank card.  
4. Control the transaction amount and do not use a single bank card for frequent transactions;  
5. Remember not to put too much money into the frequently used payment card for a long time. After using the payment card for a period of time, you can withdraw the funds and filter them, and then stop using the card for a period of time. This is to avoid large amounts of funds being frozen if infected by illegal funds. ;  
6. When you use a deactivated card or a bank card that has not been used for a long time to make transactions again, you need to check whether you can receive and pay normally to avoid the situation where the funds are frozen after they are received, resulting in the inability to use the funds normally.   

How to deal with a frozen card  

1. Find out the reason why the bank unfrozen the card and the investigative agency that applied for the card freezing as soon as possible after discovering the problem;  
2. If it is a judicial freeze, try to contact the investigation agency in a timely manner to explain the whole story. You need to cooperate and provide relevant materials;  
3. It can be a complete transaction record, such as bank card flow, on-chain transaction records, order records of trading platforms, WeChat chat records (including the content of the transaction process), and other evidence that can prove the legality of assets, or even proof of income, etc.  
4. If the funds cannot be unfrozen even after sufficient supporting documents have been provided, or if it is discovered during the communication process that the case handlers have violated regulations (for example, the funds involved are not unfrozen after verification and are not related to the case), you can file an appeal or complaint in accordance with relevant laws and regulations. According to the law, the public security organs must handle the matter within the statutory period.   

Precautions  

1. Cards for virtual currency business should be used exclusively for their specific purpose. Do not use withdrawal cards as common living cards, salary cards, stock cards, etc.  
2. After the bank card receives the funds, the funds can be transferred to the Alipay balance, Ant Wealth or Yu'ebao and other large accounts of financial products, and then the funds are filtered and transferred to a safe bank card.  
3. After the bank card receives the funds, the funds can be transferred to some relatively safe financial management platforms, and then the funds can be withdrawn to another safe bank card after maturity by purchasing current or short-term financial products.
4. The balance on a single bank card should not be too high.   If you receive a payment made by a person other than your real name, return it via the original route and note:   Wrong amount transferred. Note sensitive words, return it via the original route and note: Wrong amount transferred.   

3. Frequently Asked Questions 

• Real-name authentication  

When receiving or paying, be careful to identify whether the user is using his or her own bank card.   

• Insufficient funds  

If the funds cannot be replenished in a short period of time, it is recommended to cancel the order first to avoid order cancellation or user complaints due to insufficient funds.   

• Sensitive Notes  

If you receive a transfer with a sensitive word in the note, it is recommended to return it and note: Wrong number.   

• Merchant benefits  

The price is set by the merchant and is related to the number of orders received.   

• Withdrawal of merchants  

Merchants can apply to withdraw from the merchant at any time. If there is no violation, the deposit will be returned to the account within 7 working days